POSTAGE COSTS & RETURNS
DELIVERY OPTIONS
1st class1kg–1.9kg £5.57
2nd class0kg–1.9kg £3.10
2nd class0kg–0.5kg £1.50
2nd class signed2.1kg–5kg £9.99
Royal Mail
We aim to deliver between 2pm and 6pm, but potentially later dependent on volume of orders received.
Posting Days
Monday-Friday.
We aim to dispatch all orders placed with-in 24 hours.
this is not guaranteed, but we will always try our hardest to make this happen depending on volume of orders.
If you order on Saturday or Sunday these orders will not be dispatched until the earliest time of Monday.
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging & un-opened.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 working days.
SHIPPING
To return your product, you should mail your product to:
Taffy town UK 21 oxford street Rothwell Kettering nn14 6ha United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Any issues with your item getting lost or stolen on it's way back to us are solely the customers issue. We do not deal with any postal issues unless they are coming from us.